Credit Card Transaction Policies
As with any web site you visit on the Internet, the hosting server does collect certain system information from its users. This site automatically stores the following information during your visit:
- the Internet location (IP address)
- which pages were last visited
- the date and time of the visit and
- the software (web browser) used to visit our site
The information collected is not associated with your name or any other information you voluntarily provide. This information may be used to help diagnose problems with the web server, derive usage statistics, and to administer our web site. Usage statistics are only used as aggregated data and not to identify individuals accessing the web sites.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We offer a 15 day Money Back Guarantee on almost every product we offer. Please call customer service at 970-224-1010 if you feel a refund is due. Refunds not applicable to memberships, registration for calls for entry, or workshops unless stated elsewhere.
SHIPPING / DELIVERY POLICY
Your items will ship within three days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEX. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing.
- Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
- If you require express or 2 day shipping, please contact customer service for the additional charges. Out of state orders WILL NOT be charged sales tax. In state orders will be charged 6.7% sales tax.